Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits your rights under the ACL.
Faulty items
- Major failure (for example, the item is unsafe, very different from its description, or has a problem that would have stopped you buying it had you known): you can choose a refund or a replacement.
- Minor failure: we may choose to repair, replace or refund within a reasonable time.
- Pre-owned items must be of acceptable quality for their age, price and described condition. Cosmetic marks that were described or shown in the photos and grade are not a fault.
Our warranties
- New products: the manufacturer’s warranty, in addition to your ACL rights. We’ll help you make the claim.
- Pre-owned products: a 3-month BiteBargain warranty against faults (unless the listing states a different period), in addition to your ACL rights. Laptop batteries are consumable; the battery health shown is measured when listed.
- BiteBargain-built gaming PCs: 12 months on parts and labour.
Our warranty does not cover physical damage, liquid damage, misuse, or software you install. Your ACL rights still apply.
Change of mind
We accept change-of-mind returns within 14 days of delivery if the item is unused, in its original condition and packaging, with all accessories. Return postage is paid by you and the refund is for the item price. Some items can’t be returned for change of mind once opened for hygiene or licensing reasons (for example, software licences and earbuds). This does not affect your rights if an item is faulty.
How to make a claim
- Contact us with your order number, a short description of the problem and photos or a video if possible.
- We’ll reply with the next steps, usually within 1–2 business days.
- For faulty items we cover reasonable return postage.
Please back up your data before sending a device to us. Storage devices returned for warranty may be wiped or replaced.
Warranty against defects: BiteBargain by HD Solutions.